Shipping policy

SHIPPING POLICY

Production time

Poppin Grafix ottomans are handcrafted to order in Young, NSW. Please allow approximately 3–4 weeks for production before dispatch. This timeframe begins once full payment and, where applicable, final artwork approval have been received.

Shipping within Australia

We currently ship within Australia. Available shipping options and charges will be shown at checkout where possible.

Some remote, oversized, business or bulk orders may require a separate freight quote. We will contact you before production if additional freight arrangements or charges are required.

Dispatch and tracking

Once your order has been completed and dispatched, you will receive a shipping confirmation and tracking information where available.

Delivery times begin after dispatch and are separate from our 3–4 week production timeframe. Carrier delays, weather, public holidays and remote delivery locations may affect delivery times.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address. Please contact us immediately if an address needs to be corrected. Once an order has been dispatched, we may be unable to redirect it, and additional delivery charges may apply.

Delivery issues and damage

Please inspect your order when it arrives. If your item is damaged during delivery or does not arrive as expected, contact us as soon as possible at hello@poppingrafix.com.au.

Please include your order number and clear photographs of the item, packaging and shipping label. Keep all packaging until the issue has been assessed.

Poppin Grafix will provide any remedy required under Australian Consumer Law.

Contact

For shipping questions, email hello@poppingrafix.com.au.