Refund policy

RETURN AND REFUND POLICY

Made-to-order and custom products

Poppin Grafix ottomans are handcrafted to order. We do not offer returns, exchanges or refunds for change of mind, incorrect selections, or unwanted items once production has commenced.

Personalised, custom-branded and customer-approved designs cannot be returned because of a change of mind. Please carefully check all names, wording, images, colours, shape selections and design proofs before approving your order.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. If your item is faulty, damaged, unsafe, significantly different from its description or does not meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy.

Damaged or incorrect orders

Please inspect your order when it arrives. If it is damaged during delivery, defective or incorrect, contact us as soon as possible at hello@poppingrafix.com.au.

Please include:

• Your name and order number
• A description of the issue
• Clear photographs of the item, packaging and shipping label

Keep the item and all packaging until we have assessed the issue. Do not return an item without contacting us first.

Approved returns

If a return is approved, we will provide instructions and the return address. Items returned without prior approval may not be accepted.

Where the item does not meet a consumer guarantee, Poppin Grafix will cover reasonable return costs where required by Australian Consumer Law. If a return is accepted for another agreed reason, the customer may be responsible for return shipping.

Refunds

We will notify you after assessing the returned item. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Cancellations

Because each ottoman is made to order, cancellation requests must be made as soon as possible. If materials have been ordered, artwork has been approved or production has commenced, cancellation may not be possible. Any rights available under Australian Consumer Law continue to apply.

Colour and image variations

Colours may appear slightly different between screens and the finished printed fabric. Minor variations in colour, positioning and finish are a normal part of digital printing and handcrafted production and are not considered faults unless the product is substantially different from the approved design or description.

Workmanship warranty

Poppin Grafix provides a 12-month workmanship and manufacturing warranty. This warranty is in addition to, and does not replace, your rights under Australian Consumer Law.

Contact

Email: hello@poppingrafix.com.au